Frequently Asked Questions

Have questions? We’re here to help

General Questions 

How can I place an order on Chotoo Babu?

Ordering is quick and simple. Browse through our toy collection, add your chosen items to the cart, and proceed to checkout. Once you provide your delivery details and complete payment (or select Cash on Delivery), your order will be confirmed instantly.

What payment methods are available?

We currently accept Cash on Delivery (COD), mobile banking, and other secure online payment options. All transactions are processed safely to ensure your confidence when shopping with us.

When should I expect my delivery?

Our standard delivery timeframe is 2–5 business days across Bangladesh. Delivery times may vary slightly based on your location and courier service conditions, but we always aim to get your order to you as quickly as possible.

4. Is there a delivery charge?

Yes, a delivery charge applies and will be shown clearly at checkout before you confirm your order. From time to time, we also offer free delivery promotions on selected products.

Can I return or exchange my order?

Yes, returns and exchanges are possible if you receive a product that is damaged, defective, or not as described. Please refer to our [Return and Refund Policy] for the complete process and timelines.

6. How do I get in touch with customer support?

You can contact us at any time via support@chotoobabu.com or call us at [Insert Number]. Our support team is available during business hours to assist with orders, returns, or product inquiries.

Product Related

Are the toys safe for babies?

Yes, all our toys are made from non-toxic, child-safe materials. However, parental supervision is recommended during playtime.

What age group are your toys suitable for?

Most of our toys are suitable for children aged 1–6 years, though age recommendations may vary depending on the product.

Do the toy cars run on batteries?

Some toys, like the Police Car with Transparent Design, require batteries, while others are manual. Product details will mention if batteries are needed.

Are batteries included with the toys?

In most cases, batteries are not included. You will need to purchase them separately unless otherwise stated in the product description.

How durable are your toys?

Our toys are designed for everyday play and made with high-quality, durable materials. However, rough handling may affect their lifespan.

Do you offer warranties on toys?

We do not offer warranties, but we ensure quality checks before shipping. If you receive a defective or damaged item, we will arrange a return or replacement.